Research

Tony Walker, the senior partner of DLG has an instinctive reaction against using tool kits because he fears they will produce a 'tick and done' response that would seriously limit their effectiveness. This particularly concerns him when related to staff appraisals where he fears this could bring a remoteness into what should be a close relationship.

This case study relates how changing business circumstances caused Tony to introduced a staff appraisal system which although it was not a 'tick and done' system still failed to meet all his objectives.  Of greater interest, it also tells how this is being replaced by a 360 degree appraisal system which is proving to be more sensitive although based on tick boxes.